Can I restore an account that was deleted?

[sebunk]

Hello Dropbox Community!

This is my first time using the forum. Nice to meet y'all!

I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 Days ago, I was using the  trial plan for business plan, and I decided to cancel the free trial plan and switch to the "plus" plan, but somehow, the dropbox team decided that it will a good idea to terminate your account if you cancel that plan, and I have no idea why someone would ever add such a thing on the billing page. I terminated my account, and I lost access to my files because I was looking for a downgrade. For 2 days, I've been trying to connect with the Dropbox team to figure and sort this out, but nothing happened so far. My files contain years of work and legal paperwork, and they seem to not care about that. 

Does anyone have any idea if I will ever recover my files? I don't really care about the account, but the files are so important to me.

[Rich]

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@sebunk wrote:

For 2 days, I've been trying to connect with the Dropbox team to figure and sort this out, but nothing happened so far.

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Have you contacted Support? If so, what is your ticket number? If not ...

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/sign-in-issues

[sebunk]

Hey Rich,

Yes, I made several tickets:

Ticket #23834268

Ticket #23838068

Ticket #23833364

[Rich]

@Megan @Hannah @Nancy @Walter @Jay 

[sebunk]

Hey Rich! Thank you a lot for tagging them and helping me out!

I wish from my heart to get my files back; years of work don't deserve to be gone forever because of a simple mistake like that. 🖤

[Hannah]

Hey @sebunk, thanks for reaching out to us and for the ticket numbers.

I located your ticket, which is already with our specialists, added your notes and raised its priority.

You should be getting a response from our team the soonest possible.

[sebunk]

Hey Hannah! Thank you for your quick reply!

I want to point out once again how crucial and essential it is for me to get my files back as urgently as possible, as these files directly affect me personally and my business I have no other copy of them anywhere else.

Please ask your team to do anything possible to make this happen, and accept my apology. My intention was just to get a new plan and get off the trial plan, not to terminate my account. 

[Mark]

Its not usually possible to recover files if an account was deleted. Do you happen to have a device which had Dropbox on that maybe hasnt sync'd the account closure? Or, could you look and search on a device for them?

[sebunk]

I was only using it on windows and my phone. On windows, I can see the files, but they are not downloaded, because windows was cleanly installed. It shows me that they are offline and are up on the cloud, but as there is no account, I can't open, copy, or download them. And on the iPhone, I was instantly disconnected. 

Please keep in mind that any other platform has a 30-day cancelation mind change. What if I would be hacked? You can't just delete all my stuff for a simple mistake like that. I never searched to delete my account or terminate it. I can show the history. 

It makes me sick to think that I just wanted to switch to another plan and pay the platform to use it, and instead, I lost my years of work for nothing! It's a big shame, Dropbox.

[sebunk]

@Megan @Hannah @Nancy @Walter @Jay