You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

plopat's avatar
plopat
New member | Level 2
2 years ago

Restore Permanently Deleted files w. basic account

I permanently deleted several folder which I shared with others, assuming they had downloaded the file.   With a basic account, how can I restored these files so that all parties can access them again?

  • Mark's avatar
    Mark
    2 years ago

    They do save files for 30 days. But, not if you permanently delete them. If you'd just deleted and did nothing else you'd be able to recover, but, as you permanently deleted as soon as you do that it does exactly as it says - deletes permanently. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Hi plopat 

     

    You cannot I'm afraid. Once things are permanently deleted they are exactly that - permanently removed. The only way to recover now is from devices not sync'd to Dropbox or your own backups.

    • plopat's avatar
      plopat
      New member | Level 2

      Oh no!    I thought Dropbox saved these files for 30 days?  That is what I was reading ...

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        They do save files for 30 days. But, not if you permanently delete them. If you'd just deleted and did nothing else you'd be able to recover, but, as you permanently deleted as soon as you do that it does exactly as it says - deletes permanently. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!