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Joy Lee's avatar
Joy Lee
New member | Level 2
2 years ago

Restoring data from a deleted account

When a colleague left the company, the account with all of the company's data was deleted.
Is there a way to recover this account?

It's really urgent and important, so please help me.


  • Joy Lee wrote:

    When a colleague left the company, the account with all of the company's data was deleted. Is there a way to recover this account?


    Was the account a member of a Business team, and if so, was the account deleted within the last seven days? If so, the team admin can restore the account. If it was a personal account that was deleted, then it's not possible to recover the account or the files that were in it.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Joy Lee wrote:

    When a colleague left the company, the account with all of the company's data was deleted. Is there a way to recover this account?


    Was the account a member of a Business team, and if so, was the account deleted within the last seven days? If so, the team admin can restore the account. If it was a personal account that was deleted, then it's not possible to recover the account or the files that were in it.

  • Transaction logs's avatar
    Transaction logs
    New member | Level 2
    Is there any option to get information when the data was deleted ? (Dates/ times)
    It’s not a business account.
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      Transaction logs wrote:
      Is there any option to get information when the data was deleted ? (Dates/ times)

      Any information available would be listed on your Events page.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II

      If the account exists it may appear at www.dropbox.com/events. If the account etc. was deleted then no there isn't a record of that at all for users. 

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