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rwoj's avatar
rwoj
Explorer | Level 3
11 months ago

Access to a file after logging out

Hi,

I have access to the PDF file that was created from a Word file - after logging out of the account, through the browser history.

 

This looks like an error. Am I right?

  • Hi again, rwoj! From what you’ve mentioned so far, and especially since this is happening with Microsoft files, I believe that the issue lies in what’s mentioned here ("When you create/open a new file through Office Online, a link to this file is automatically saved to Dropbox for easy access”).

     

    In that case, I’m afraid it’s not possible to prevent those shared links from being automatically generated, but you can always disable them from your Shared tab, like you’ve done already.

     

    If you wish though, I can pass any feedback you have on this to our development team for you.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    rwoj wrote:

    I have access to the PDF file that was created from a Word file - after logging out of the account, through the browser history.


    You need to provide more information about how you're accessing the file. Where is the file stored? Is this a file in your account or is it from a link that was shared with you from someone else? How are you accessing it; from the Dropbox folder in your computer or the Dropbox website?

    • rwoj's avatar
      rwoj
      Explorer | Level 3
      Hi, thank you for your reply.

      It was a file in my Dropbox (I’m the owner) I accessed through the Dropbox website.
    • rwoj's avatar
      rwoj
      Explorer | Level 3
      And one more thing - the PDF file was created automatically from a Word file because I was printing it.

      Sorry for not being specific.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey rwoj, sorry for jumping in. 

         

        Can you please log out of your Dropbox account once again, and then try to access this file? 

         

        Please take a full screenshot of what you see, and attach it in this thread (if there’s any personal info showing, feel free to remove it first).

         

        I'd like to have a visual, and check this further.

  • dbarrett's avatar
    dbarrett
    New member | Level 2

    I believe DropBox has some serious issues. I deleted a shared folder. The people that the folder was shared with were still able to access and upload files to the folder months after deletion.  I created a new folder with the same name while I was on the phone with support. During my time on the call some of the files people were able to upload to the old folder automatically showed up in the newly created folder even though it was a completely new folder and wasn't shared. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey dbarrett - sorry to hear about this.

       

      May I ask how those actions are logged in your events page

       

      Also, since you got in contact with our support team, could you share your ticket's number so that we can look it up in our system as well? 

       

      • dbarrett's avatar
        dbarrett
        New member | Level 2

        Walter,

        I no longer consider the application safe and will be deleting my account so I'm not really interested in sharing any additional information. I simply posted here because I'm not sure the issue was reported by the support person.

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Hi,

\n

I have access to the PDF file that was created from a Word file - after logging out of the account, through the browser history.

\n

 

\n

This looks like an error. Am I right?

","body@stringLength":"205","rawBody":"

Hi,

\n

I have access to the PDF file that was created from a Word file - after logging out of the account, through the browser history.

\n

 

\n

This looks like an error. Am I right?

","kudosSumWeight":0,"postTime":"2024-03-05T04:34:47.185-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:Account Access","text":"Account Access","time":"2022-07-26T01:46:15.468-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:Security","text":"Security","time":"2019-05-29T04:36:45.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:Web","text":"Web","time":"2020-01-27T07:00:15.930-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:755021_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6721},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi, \n I have access to the PDF file that was created from a Word file - after logging out of the account, through the browser history. \n   \n This looks like an error. Am I 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Access to a file after logging out","moderationData":{"__ref":"ModerationData:moderation_data:755025"},"body":"

rwoj wrote:
\n

I have access to the PDF file that was created from a Word file - after logging out of the account, through the browser history.

\n
\n

You need to provide more information about how you're accessing the file. Where is the file stored? Is this a file in your account or is it from a link that was shared with you from someone else? How are you accessing it; from the Dropbox folder in your computer or the Dropbox website?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-03-05T04:57:31.661-08:00","lastPublishTime":"2024-03-05T04:57:31.661-08:00","metrics":{"__typename":"MessageMetrics","views":5591},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:755021/message:755025","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw3NTUwNTEsNzU1MDUx","node":{"__ref":"ForumReplyMessage:message:755051"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw3NTUwNTEsNzU1MDU1","node":{"__ref":"ForumReplyMessage:message:755055"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:755051":{"__typename":"ModerationData","id":"moderation_data:755051","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:755051":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1810591"},"id":"message:755051","revisionNum":1,"uid":755051,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:755025"},"conversation":{"__ref":"Conversation:conversation:755021"},"subject":"Re: Access to a file after logging out","moderationData":{"__ref":"ModerationData:moderation_data:755051"},"body":"Hi, thank you for your reply.

It was a file in my Dropbox (I’m the owner) I accessed through the Dropbox website.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"116","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-03-05T07:00:40.368-08:00","lastPublishTime":"2024-03-05T07:00:40.368-08:00","metrics":{"__typename":"MessageMetrics","views":5569},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:755021/message:755051","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:755055":{"__typename":"ModerationData","id":"moderation_data:755055","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:755055":{"__typename":"ForumReplyMessage","uid":755055,"id":"message:755055","revisionNum":1,"author":{"__ref":"User:user:1810591"},"readOnly":false,"repliesCount":11,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:755025"},"conversation":{"__ref":"Conversation:conversation:755021"},"subject":"Re: Access to a file after logging out","moderationData":{"__ref":"ModerationData:moderation_data:755055"},"body":"And one more thing - the PDF file was created automatically from a Word file because I was printing it.

Sorry for not being specific.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"136","kudosSumWeight":0,"postTime":"2024-03-05T07:14:15.705-08:00","lastPublishTime":"2024-03-05T07:14:15.705-08:00","metrics":{"__typename":"MessageMetrics","views":5564},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:755021/message:755055","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MXw1MjoxfGludCw3NTUwNjksNzU1MDY5","node":{"__ref":"ForumReplyMessage:message:755069"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:755069":{"__typename":"ModerationData","id":"moderation_data:755069","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:755069":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1446775"},"id":"message:755069","revisionNum":1,"uid":755069,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:755055"},"conversation":{"__ref":"Conversation:conversation:755021"},"subject":"Re: Access to a file after logging out","moderationData":{"__ref":"ModerationData:moderation_data:755069"},"body":"

Hey rwoj, sorry for jumping in. 

\n

 

\n

Can you please log out of your Dropbox account once again, and then try to access this file? 

\n

 

\n

Please take a full screenshot of what you see, and attach it in this thread (if there’s any personal info showing, feel free to remove it first).

\n

 

\n

I'd like to have a visual, and check this further.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"repliesCount":10,"postTime":"2024-03-05T07:51:10.575-08:00","lastPublishTime":"2024-03-05T07:51:10.575-08:00","metrics":{"__typename":"MessageMetrics","views":5548},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:755021/message:755069","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1823438":{"__typename":"User","id":"user:1823438","uid":1823438,"login":"dbarrett","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-04-11T07:07:38.884-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg"},"rank":{"__ref":"Rank:rank:47"},"messagesCount":2,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1823438"},"ModerationData:moderation_data:763407":{"__typename":"ModerationData","id":"moderation_data:763407","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:364291":{"__typename":"User","id":"user:364291","uid":364291,"login":"Walter","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-27T06:16:58.288-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zNjQyOTEtMjM5ODhpMUE2QTdDRTAyMDcwQTY1MA"},"rank":{"__ref":"Rank:rank:26"},"messagesCount":27292,"kudosGivenCount":3427,"kudosReceivedCount":3440,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":2781,"entityType":"USER","eventPath":"community:mxpez29397/user:364291"},"ForumReplyMessage:message:763407":{"__typename":"ForumReplyMessage","uid":763407,"id":"message:763407","revisionNum":2,"author":{"__ref":"User:user:1823438"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumTopicMessage:message:755021"},"conversation":{"__ref":"Conversation:conversation:755021"},"subject":"Re: Access to a file after logging out","moderationData":{"__ref":"ModerationData:moderation_data:763407"},"body":"

I believe DropBox has some serious issues. I deleted a shared folder. The people that the folder was shared with were still able to access and upload files to the folder months after deletion.  I created a new folder with the same name while I was on the phone with support. During my time on the call some of the files people were able to upload to the old folder automatically showed up in the newly created folder even though it was a completely new folder and wasn't shared. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-04-11T07:15:29.558-07:00","lastPublishTime":"2024-04-11T07:16:00.361-07:00","metrics":{"__typename":"MessageMetrics","views":645},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:755021/message:763407","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw3NjM0MjAsNzYzNDIw","node":{"__ref":"ForumReplyMessage:message:763420"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:763420":{"__typename":"ModerationData","id":"moderation_data:763420","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:763420":{"__typename":"ForumReplyMessage","uid":763420,"id":"message:763420","revisionNum":1,"author":{"__ref":"User:user:364291"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:763407"},"conversation":{"__ref":"Conversation:conversation:755021"},"subject":"Re: Access to a file after logging out","moderationData":{"__ref":"ModerationData:moderation_data:763420"},"body":"

Hey dbarrett - sorry to hear about this.

\n

 

\n

May I ask how those actions are logged in your events page

\n

 

\n

Also, since you got in contact with our support team, could you share your ticket's number so that we can look it up in our system as well? 

\n

 

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Walter,

I no longer consider the application safe and will be deleting my account so I'm not really interested in sharing any additional information. I simply posted here because I'm not sure the issue was reported by the support person.

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Hi again, rwoj! From what you’ve mentioned so far, and especially since this is happening with Microsoft files, I believe that the issue lies in what’s mentioned here (\"When you create/open a new file through Office Online, a link to this file is automatically saved to Dropbox for easy access”).

\n

 

\n

In that case, I’m afraid it’s not possible to prevent those shared links from being automatically generated, but you can always disable them from your Shared tab, like you’ve done already.

\n

 

\n

If you wish though, I can pass any feedback you have on this to our development team for you.

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