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Forum Discussion
Stella_G
10 months agoNew member | Level 2
I am logged in but I cannot access my files due to error
I am logged in but I cannot access my files. I get a message:
"Error
Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Pa...
Nancy
10 months agoDropbox Staff
Hey Stella_G! Hope you’re doing well.
Are you getting the same error on multiple browsers?
If yes, have you also tried an incognito window?
Let me know what you find.
- Stella_G10 months agoNew member | Level 2
Thank you very much for your prompt responce. It's highly appreciated!
I tried the incognito window and I have access.
Have a good day,
Stella
- Nancy10 months agoDropbox Staff
Glad to hear that helped, Stella! You may want to check your default browser for any pending updates, and clear its cache, as this seems to be browser-related. It may help with accessing your Dropbox files from there again.
Have a wonderful day, as well!
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