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punksinatra's avatar
punksinatra
Helpful | Level 5
10 months ago

"Account Downgraded" error on the desktop app even though I've paid for my plan

I am getting message in the screenshot attached. I just paid for 1 year subscription for Dropbox Extra a few days ago and not sure why I am getting this error
Billing
desktop
downgrade
Payments
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

What options do you get when right clicking a file or folder in your Dropbox folder? A screenshot of this would help greatly.

punksinatra's avatar
punksinatra
Helpful | Level 5
10 months ago

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for the screenshot, punksinatra.

     

    Would you mind uninstalling the Dropbox app, restarting your computer and then reinstalling it with admin privileges, to see if that helps?

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