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svlier's avatar
svlier
New member | Level 2
3 months ago

Wrongly charged for a Dropbox subscription for years when I only have a Basic account

hello, I only ever had a dropbox basic account, but now my ex-husband told me he has been charged for my dropbox account for years!! I am infuriated! I cannot even contact CS, because my plan doesn't...
Cancellations and refunds
Cancelling
Charges
Payments and billing
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Sorry to hear about your experience, svlier.

 

Is it possible that this was an account set up for someone else?

 

I would suggest using our payment lookup tool, to see the email address of the account, to get an idea.

 

Let me know what you find.

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