WD Code Activation

[Khachatur]

Hi community. I hope to get help from admins about my issue. A couple of months ago I bought a Western Digital SSD and it had Dropbox activational code. Now I want to redeem it and it says that I had a professional subscription before and it's impossible to activate it again. The subscription I had before was a "free trial" and seems that's the problem I can't activate the new one (the code). How can you help me?

[Jay]

Hi @Khachatur, thanks for bringing this to our attention.

In general, promotional offers have their own terms and conditions in order to activate them on your account. It's possible that one of them includes having a trial or subscription on your account previously, or that it's valid for brand new accounts instead of existing accounts.

Could you check the information provided with the code and let us know?

This will help me to assist further!

[Khachatur]

This is the whole message I received from WD. 

[Jay]

Thanks for the image, it looks like this offer is primarily for brand new Dropbox accounts, and existing accounts would have limitations. 

Are you trying to activate this code on a new account?

[Khachatur]

I want to do it on my main account where I had only free trial subscription, it's not really new, it might be a year old account

[Jay]

Yes, the offer is currently only available for brand new Dropbox accounts, and not for pre-existing accounts, so it wouldn't be possible to add it to your current account.