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Forum Discussion
WD Code Activation
Hi community. I hope to get help from admins about my issue. A couple of months ago I bought a Western Digital SSD and it had Dropbox activational code. Now I want to redeem it and it says that I had...
Jay
Dropbox Staff
Dropbox StaffHi Khachatur, thanks for bringing this to our attention.
In general, promotional offers have their own terms and conditions in order to activate them on your account. It's possible that one of them includes having a trial or subscription on your account previously, or that it's valid for brand new accounts instead of existing accounts.
Could you check the information provided with the code and let us know?
This will help me to assist further!
This is the whole message I received from WD.
- Jay
Thanks for the image, it looks like this offer is primarily for brand new Dropbox accounts, and existing accounts would have limitations.
Are you trying to activate this code on a new account?
I want to do it on my main account where I had only free trial subscription, it's not really new, it might be a year old account
