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Forum Discussion

B4rnzz's avatar
B4rnzz
Explorer | Level 3
2 years ago

Upgraded but account still says basic

Hi people I upgraded my account, been charged too, but my account still says basic any help?
Billing
Dropbox Plus
Plans
upgrades
Malin Akerblom's avatar
Malin Akerblom
Explorer | Level 3
2 years ago

Hi!

I upgraded my dropbox, money was taken from my account but the upgrade didn’t go through. This is about a month ago and my dropbox is still the same size. So annoying. Does anyone know what to do? Thanks so much!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Malin Akerblom, welcome to our Community!

     

    Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

     

    Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

     

    If you have the transaction ID that is linked to your charges, you can also take a look here.

     

    Keep me posted for any updates! 

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