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Forum Discussion
Upgrade Not Working
Aloha! I paid $11.99 to upgrade to Plus and it says my account isn’t eligible when I log into it because it was already upgraded but I still have the basic account!! This is so **bleep** frustrating! I can’t even get a hold of Dropbox Support at all.
- Jay
Dropbox Staff
Hi PixiePassion, thanks for posting on the Community!
I understand your frustration over the billing issue you're experiencing.
Do you see a transaction on this page on your account?
Did you upgrade directly via the site, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!- I have the same problem. The payment has been done.
I have the same problem. my upgrade was processed through willstockwell25326608 on 7/06/23 for $11.99/month.
did i get scammed by this individual?
I reported the problem today and asked for a refund because it was not working as expected.
- Hannah
Hey debrabruner, sorry to see you're having trouble.
Can you let us know more about what/who "willstockwell25326608" is and how exactly was the payment processed?
Any additional info you can think of, would be helpful.
- I am having the same problem. The account has been upgraded last week via Itunes but it does work.
- Walter
Hey joharimat67, sorry to hear about this.
If you made sure you're looking at the correct account, could you try restoring your purchase as outlined here and let me know how it goes?
- Purchased plus and keeps tell me there is an error, will not let me upgrade but will not let me cancel membershop
