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Forum Discussion

PixiePassion's avatar
PixiePassion
Explorer | Level 4
4 years ago

Upgrade Not Working

Aloha! I paid $11.99 to upgrade to Plus and it says my account isn’t eligible when I log into it because it was already upgraded but I still have the basic account!! This is so **bleep** frustrating!...
Billing
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey joharimat67, sorry to hear about this.

 

If you made sure you're looking at the correct account, could you try restoring your purchase as outlined here and let me know how it goes?

Sydmell's avatar
Sydmell
Explorer | Level 3
2 years ago
Purchased plus and keeps tell me there is an error, will not let me upgrade but will not let me cancel membershop
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Sydmell, sorry to hear about this.


    Can you please let us know if you're trying to upgrade your account via the app store on a mobile device or if it's through the website directly?

     

    If you could also send us a screenshot of the exact error you're getting, it'd be very helpful.  

    • Sydmell's avatar
      Sydmell
      Explorer | Level 3
      2 years ago
      I’m not sure how to send a screen shot here but it reads “Upgrade Failed: an unknown error occurred. Please contact Dropbox support”
      But the subscription is Active on my Apple billing.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Sydmell, just to clarify: have you tried restoring your purchase, using the steps mentioned here? 

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