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Forum Discussion
Upgrade Not Working
Aloha! I paid $11.99 to upgrade to Plus and it says my account isn’t eligible when I log into it because it was already upgraded but I still have the basic account!! This is so **bleep** frustrating!...
Jay
Dropbox Staff
Dropbox StaffHi PixiePassion, thanks for posting on the Community!
I understand your frustration over the billing issue you're experiencing.
Do you see a transaction on this page on your account?
Did you upgrade directly via the site, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!
I understand your frustration over the billing issue you're experiencing.
Do you see a transaction on this page on your account?
Did you upgrade directly via the site, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!
I have the same problem. The payment has been done.
- Walter
- I did it via the app on my computer. It said “upgrade” in the right corner of my Mac. And it redirected me to the website. In my account tab it says that I have a “basic” account.
- Walter
Thanks for clarifying that Belvdb - most appreciated!
Since you upgraded through our website, you could use our self-serve look up tool to identify the email address that's associated with the charge for your upgrade.
Is it an exact match with the one you see on your settings online?
