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Forum Discussion

PixiePassion's avatar
PixiePassion
Explorer | Level 4
4 years ago

Upgrade Not Working

Aloha! I paid $11.99 to upgrade to Plus and it says my account isn’t eligible when I log into it because it was already upgraded but I still have the basic account!! This is so **bleep** frustrating!...
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upgrades
debrabruner's avatar
debrabruner
New member | Level 2

I have the same problem.  my upgrade was processed through willstockwell25326608 on 7/06/23 for $11.99/month.

did i get scammed by this individual?

I reported the problem today and asked for a refund because it was not working as expected.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey debrabruner, sorry to see you're having trouble.

 

Can you let us know more about what/who "willstockwell25326608" is and how exactly was the payment processed?

 

Any additional info you can think of, would be helpful.

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