You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Wursty's avatar
Wursty
Explorer | Level 3
12 months ago

Unauthorised upgrade and £216 taken from my account! Help!

I have just had £216 taken from my account for an upgrade I neither requested nor authorised! I don't ever use Dropbox!
Billing
cancellations
downgrade
Refunds
Wursty's avatar
Wursty
Explorer | Level 3
I added the information on the link 'self served look up tool'
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi Wursty, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

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