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Forum Discussion

Wursty's avatar
Wursty
Explorer | Level 3
12 months ago

Unauthorised upgrade and £216 taken from my account! Help!

I have just had £216 taken from my account for an upgrade I neither requested nor authorised! I don't ever use Dropbox!
Billing
cancellations
downgrade
Refunds
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey Wursty, sorry to hear about this.

     

    Can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge?

     

    Let me know what you find and we'll take it from there. 

    • Wursty's avatar
      Wursty
      Explorer | Level 3
      12 months ago
      I have replied with the information you requested.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey Wursty, sorry for jumping in. Can you please clarify where you’ve provided this info? Because I don’t see it on the forum.

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