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Forum Discussion

Murmur's avatar
Murmur
Explorer | Level 4
2 months ago

Unable to add payment info to a Dropbox team trial

I just started a trial team account. I would like to go ahead and add our payment info, but when I click Add Payment Info, I always get an error that says "This account is already connected to a Drop...
Billing
Dropbox for Business
Payments and billing
Plans
Plans and upgrades
Upgrading
  • Jay's avatar
    Jay
    2 months ago

    Thanks for the image, could you try switching browsers to see if this helps?

Murmur's avatar
Murmur
Explorer | Level 4

I am especially frustrated, because I would like to speak to support, but I am unable to without upgrading. But it seems I can't upgrade without speaking to support. Catch 22.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi Murmur, thanks for bringing this to our attention.

 

Are you looking to upgrade to the paid plan immediately, or when the trial ends?

 

This will help me to assist further!

  • Murmur's avatar
    Murmur
    Explorer | Level 4
    2 months ago

    Hello and thank you for your response. I would like to finish out the trial, and add payment so that is uninterrupted when the trial ends. 

    • Murmur's avatar
      Murmur
      Explorer | Level 4
      2 months ago

      Including screenshots for clarity. I press the add billing button and receive the error below. 



       

        

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for the image, could you try switching browsers to see if this helps?

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