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Forum Discussion
Trying to contact Dropbox to change billing CC
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and ...
You update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
I am also trying to contact SOMEONE. I had to get a new credit card and was overseas so only just got it in my possession. My Plus Account might have lapsed in June while I was away. I am now trying to input the new CC payment information (I pay annually) but I can't get to any place where I can edit billing information and I have tried everything! VERY frustrating! Any ideas?
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. I am trying to update my billing information and can't. This is the highest level of frustration; to WANT to pay but be unable to.
- Jay
Dropbox Staff
Hi lieslgambold, thanks for bringing this to our attention.
Are you currently on a paid plan, or a free plan according to this page?
This will help me to assist further!
HI Jay,
I have been on a paid plan for years, but I was out of the country when my new CC arrived and my account payment thus lapsed (I think it was due in June - I pay annually). So, I want to renew my regular paid plan that I had before.
Thanks!
Liesl
- Rich
Super User II
lieslgambold wrote:
My Plus Account might have lapsed in June while I was away. I am now trying to input the new CC payment information (I pay annually) but I can't get to any place where I can edit billing information and I have tried everything!
If your account was downgraded then there won't be a place to update your payment information because you're no longer on a paid account. Just subscribe like you did initially and enter the new payment information when prompted.
Thanks, Rich.
Ok, so once I sign up for a "new" account, I assume all my stuff is still there?
I appreciate your help.
Liesl
- Rich
lieslgambold wrote:Ok, so once I sign up for a "new" account, I assume all my stuff is still there?
You're not signing up for a new account. You're just upgrading your current account. You should be able to do that on your Plan page when you're signed in to your current account.
