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Forum Discussion
Trying to contact Dropbox to change billing CC
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and ...
You update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
Greetings,
We are experiencing a similar issue.
An annual account was created by an employee 01/15/2020. That employee ended employment 06/30/2020. The renewal charge showed up on the credit card reconciliation for January 2021. We are fine with the initial charge back in 2020, but we would like a refund for the current charge (1/15/2021), and would like to have our card removed from the account.
There was another charge this past January (1/19/2022) for $119.88. Again, we would like a refund and our card removed from your system. Thank you!
I renewed it using my android phone and it has renewed wrong account and now I can not upgrade and keeps saying already upgraded, please help ??? I already paid and it won't let me pay again. What a confusion... ??? Email [removed per Community Guidelines]
- Nancy
Dropbox Staff
Hi igeorgi777.
Can you let me know what you see exactly when trying to upgrade the correct Dropbox account? Do you receive any errors?
If yes, feel free to send me a screenshot.
