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mpace01's avatar
mpace01
Explorer | Level 4
3 years ago

Trying to contact Dropbox to change billing CC

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and ...
Account Settings
Billing
Cancellations and refunds
Payments and billing
Refunds
  • Mark's avatar
    Mark
    3 years ago

    You update cards yourselves at www.dropbox.com/account . 

     

    You can then contact support at www.dropbox.com/support. 

     

    Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hey there, mountsupport! Happy Wednesday! 

I just sent you an email in order to see if we can do anything about it. 

Feel free to reply back to me and we'll get to work on your case there. 

Cheers.
Jonkster's avatar
Jonkster
New member | Level 2
2 years ago

Yes same here, where is the contact I need!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Jonkster, thanks for reaching out.

     

    It sounds like you might be charged for a different account than your free one.

     

    Is it a credit card payment or are you billed through iTunes/Google Play?

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