We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

mpace01's avatar
mpace01
Explorer | Level 4
3 years ago

Trying to contact Dropbox to change billing CC

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and ...
Account Settings
Billing
Cancellations and refunds
Payments and billing
Refunds
  • Mark's avatar
    Mark
    3 years ago

    You update cards yourselves at www.dropbox.com/account . 

     

    You can then contact support at www.dropbox.com/support. 

     

    Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 

John474's avatar
John474
New member | Level 2

I sympathise. I keep coming up against a brick wall. I have even tried the Dropbox 'chat' facility which is worse than useless.
I got an email this morning and I want to pay Dropbox ... but they make it VERY hard. I'd even be prepared to post them a cheque if it would save wasting even more time on this.

Here's the message I got from a 'no reply' address.
09:04
Please update your billing info
We tried to renew your Dropbox subscription, but we couldn’t process your payment of £95.88. Could you update your billing info?
​​If your payment isn’t received by May 28, 2022, your account will be downgraded to Dropbox Basic, which will stop syncing if you have more than 2 GB of files.
Update your billing info now to continue storing, syncing, and sharing without worry.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi John474, I hope you're doing well! 

 

If this is the message that you got, then I'd also suggest checking with your payment vendor for more info. 

 

Since we couldn't process the payment, that means there's an obstacle that's preventing us from doing so. Have you tried to contact them? 

 

Let me know more. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!