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Forum Discussion
Trying to contact Dropbox to change billing CC
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and ...
You update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
Hannah
Dropbox Staff
Dropbox Staff
I tried to reactivate my dropbox account on Saturday, but I was charged for both Dropbox & Esign.. I do NOT want the latter.
Please help as I'm being charged $299.88, on my Discover card ending in 4978.
I only want my original Dropbox storage. I've tried calling you help number but it too is not user friendly.
Frustrated.
Patti Zavorka
- Nancy
Hi Stop charging my account and mountsupport.
In case you have any ticket numbers from contacting our support, please send them to me so that I can check what happened.
Also, pkzwwnoka, welcome to our Community.
In general, phone support is only available to paid Business customers.
However, you can always open a ticket via our Support page, and send me your ticket number, so that I can assign your case to an agent.
Keep me updated!
We have tried multiple times to get our card out of your system. Our card was charged in 2021 and 2022. We initially made a request, to have our card removed and refunded, back in February 2021. We were still charge in 2021 and 2022. We have not yet had our card removed. There has been no indication that you all have honored that request.
- Jay
Hi mountsupport, do you have the ticket ID from when you contacted the support team in order to look into this matter further?
