Subscription paid then refunded - huh?

[Gina D]

With my subscription, my monthly payment was charged then automatically refunded 'before it left the bank.' I don't understand. Email says I requested refund, which I didn't (I was asleep, for the 1st thing & 2nd, why would I?). I've this account for years, never anything strange like this.

Anyone know what is going on?

[Jay]

Hi @Gina D, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

[Gina D]

I tried that. They said try community

[Hannah]

Hey @Gina D, do you mean that you've already reached out to our support team?

Can you please give us the ticket number to your communication, so we can take a look?

[Gina D]

In the PayPal refund notice it had this Dropbox #8553376726

[Hannah]

Thanks, Gina, but the ticket number for a communication with the Dropbox Support team should be an 8 digit number, starting with #2. 

If you reached out to them, you should be able to find the communication and the ticket number in your emails.