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Forum Discussion
Subscription paid but not recognised
I paid for one year’s subscription of Dropbox Plus on 27 May through Apple Pay (but my card was only charged on 31 May). I saw on my Dropbox account that it has been upgraded, with a pop-up message th...
Hi YL gmail, let's see what we can find on this!
When you visit your plan page here, which subscription do you see there?
Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Since you're using an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?
Let me know more!
I have an annual subscription through Apple App Store.
Saw many others here have similar issue. Tried the recommended fix to delete app, reinstall and restore purchase. I get an error message - attached. Please help!
- Hannah
Dropbox Staff
Hi there, Chatsphotog, thanks for bringing this to our attention.
Since that's the case, can we send you an email, so we can take a closer look at this?
- Thanks Hannah please email me.
- @hannah
