We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

YL gmail's avatar
YL gmail
New member | Level 2
2 years ago

Subscription paid but not recognised

I paid for one year’s subscription of Dropbox Plus on 27 May through Apple Pay (but my card was only charged on 31 May). I saw on my Dropbox account that it has been upgraded, with a pop-up message th...
Billing
downgrade
Dropbox Plus
Payments
upgrades
  • Megan's avatar
    Megan
    2 years ago

    Hi YL gmail, let's see what we can find on this!

     

    When you visit your plan page here, which subscription do you see there? 

     

    Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Since you're using an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?

    Let me know more!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Carde, thanks for reaching out to the Dropbox Community.

 

It sounds like the upgrade was perhaps made for a different account than the one your wife uses regularly.

 

If you look up the billing info here, does the email you find match the one your wife uses for her account?

Carde's avatar
Carde
Explorer | Level 3
2 years ago
I have lost my my hope that this mystery will be solved. I only paid my wife's bill, she only has one email she uses.
Money lost - OK, and goodbye Dropbox.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Nygreekrican & Carde, can I send you an email, in order for us to have a closer look into this? 

    • Nygreekrican's avatar
      Nygreekrican
      Explorer | Level 3
      2 years ago
      Yes, please
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Nygreekrican! I was about to log a ticket for you, but I can see you already have one open with our support team, and one of our agents has messaged you. 

         

        Please reply back to them, when you can.

    • Carde's avatar
      Carde
      Explorer | Level 3
      2 years ago
      Sure you can! Go ahead.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions