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YL gmail's avatar
YL gmail
New member | Level 2
2 years ago

Subscription paid but not recognised

I paid for one year’s subscription of Dropbox Plus on 27 May through Apple Pay (but my card was only charged on 31 May). I saw on my Dropbox account that it has been upgraded, with a pop-up message th...
Billing
downgrade
Dropbox Plus
Payments
upgrades
  • Megan's avatar
    Megan
    2 years ago

    Hi YL gmail, let's see what we can find on this!

     

    When you visit your plan page here, which subscription do you see there? 

     

    Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Since you're using an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?

    Let me know more!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi YL gmail, let's see what we can find on this!

 

When you visit your plan page here, which subscription do you see there? 

 

Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Since you're using an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?

Let me know more!

Carde's avatar
Carde
Explorer | Level 3
2 years ago

Basic 

Ihave one of my own; my wife has hers, and we do not mix

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Carde, thanks for reaching out to the Dropbox Community.

     

    It sounds like the upgrade was perhaps made for a different account than the one your wife uses regularly.

     

    If you look up the billing info here, does the email you find match the one your wife uses for her account?

    • Carde's avatar
      Carde
      Explorer | Level 3
      2 years ago
      I have lost my my hope that this mystery will be solved. I only paid my wife's bill, she only has one email she uses.
      Money lost - OK, and goodbye Dropbox.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Nygreekrican & Carde, can I send you an email, in order for us to have a closer look into this? 

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