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konstantinosags24's avatar
konstantinosags24
Explorer | Level 3
3 months ago

Paid for Dropbox Plus but didn't get the upgrade

Hi there,   Yesterday i've purchased the Dropbox Plus subscription from my pc. 119,88 euro's are gone from my bank account, but I didnt get recieve the Dropbox Plus update. It still says that...
Billing
Payments and billing
Plans and upgrades
Upgrading
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi konstantinosags24!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey konstantinosags24, your ticket was accidentally caught by our spam filter. 

     

    But there's no need to worry, I opened a new ticket on my end for you. I'll see you there!

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