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cas4's avatar
cas4
Explorer | Level 3
2 months ago

My account was downgraded and even though I made the payment, it's still downgraded

Hi Can anyone help me with the follwing problem? So every year i got an automatic payment for dropbox by my bank. This year the payment was cancelled. So my dropbox account was set back to base...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi there, cas4, welcome to our Community.

 

If you take a look at this page in your account settings, do you see anything regarding your latest payment?

 

Perhaps any issue with the payment?

 

Let me know and we'll go from there.

  • cas4's avatar
    cas4
    Explorer | Level 3
    2 months ago

    Hi Hannah,

     

    Tnx for your reply. So the last payment didn't proceed. But this payment is booked to the same bankaccount with the same description as the first payment. Do you know what i can do best? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the update, cas4.

       

      Hmm, have you checked with your payment vendor, to see what's happened with the payment?

       

      If it wasn't successful, it might still be in a pending state and that's why it's not back in your account.

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