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Forum Discussion
Monthly $12 Billing for a Plan I Don’t Have
So for the past few months, I’ve been getting charged $12 by Dropbox and I don’t know why. I checked my account and I don’t have a membership plan associated with my account. It’s clearly directly linked to my bank account, but I don’t know how to cancel it. I can’t look up the transaction either, since the transaction ID is 11 digits not 12. I tried sending a ticket twice, but I never got a confirmation email that my ticket has been filed. I’m at my wits end here, can anyone please help me?
- Rich
Super User II
Imsotiried wrote:
So for the past few months, I’ve been getting charged $12 by Dropbox and I don’t know why. ... I tried sending a ticket twice, but I never got a confirmation email that my ticket has been filed.Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
- How exactly should I do that? I see the option to view a credit card charge, but it requires a 12 digit transaction ID, but all my charges have an 11 digit transaction ID. I’m going to contact my bank again about this, but they initially said this was a Dropbox issue
- Megan
Dropbox Staff
Hi Imsotiried, let's jump right into this!
Can I send you an email, in order for us to have a closer look into this?
Keep me posted!
