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Forum Discussion

Imsotiried's avatar
Imsotiried
Explorer | Level 4
2 years ago

Monthly $12 Billing for a Plan I Don’t Have

So for the past few months, I’ve been getting charged $12 by Dropbox and I don’t know why. I checked my account and I don’t have a membership plan associated with my account. It’s clearly directly lin...
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Imsotiried's avatar
Imsotiried
Explorer | Level 4
How exactly should I do that? I see the option to view a credit card charge, but it requires a 12 digit transaction ID, but all my charges have an 11 digit transaction ID. I’m going to contact my bank again about this, but they initially said this was a Dropbox issue
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Imsotiried, let's jump right into this! 

 

Can I send you an email, in order for us to have a closer look into this? 

 

Keep me posted! 

  • Imsotiried's avatar
    Imsotiried
    Explorer | Level 4
    2 years ago
    Yes please!
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Imsotiried! Sorry for jumping in. 

       

      I just opened a ticket for you, so that we can look into this closely. Please reply back to me, when you have some free time.

      • Imsotiried's avatar
        Imsotiried
        Explorer | Level 4
        2 years ago
        Alright, I responded to the email you sent, is there anything else you need for me?

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