We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Alla Nabatova's avatar
Alla Nabatova
New member | Level 2
12 months ago

Incorrect account downgrade even though the agent told me that shouldn't happen.

Hello, 

My Dropbox account was downgraded from Plus to Basic, though support told me the downgrade was postponed for six months. I contacted your support team via email and got no response. 

Ticket number of my initial request: Ticket #22865226

Ticket number of yesterday's request: Ticket #22921167 

It would be great if you could assist me on this matter. Thank you. 

Billing
Downgrading
Dropbox Basic
Dropbox Plus
Payments and billing
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey there Alla Nabatova, thanks for posting here! 

     

    I was able to go through your previous ticket numbers. It seems the latest one has been closed due to inactivity. 

     

    Therefore, I created a new one on my end for you. Can you check your inbox, and respond back to me? 

     

    Keep me posted!

    • Alla Nabatova's avatar
      Alla Nabatova
      New member | Level 2
      12 months ago

      Hi Megan, 

      Thanks for reaching me out. 

      I've responded to your email. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!