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Forum Discussion

Alla Nabatova's avatar
Alla Nabatova
New member | Level 2
2 years ago

Incorrect account downgrade even though the agent told me that shouldn't happen.

Hello,  My Dropbox account was downgraded from Plus to Basic, though support told me the downgrade was postponed for six months. I contacted your support team via email and got no response.  Tick...
Billing
downgrade
Dropbox Basic
Dropbox Plus
Payments
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there Alla Nabatova, thanks for posting here! 

 

I was able to go through your previous ticket numbers. It seems the latest one has been closed due to inactivity. 

 

Therefore, I created a new one on my end for you. Can you check your inbox, and respond back to me? 

 

Keep me posted!

Alla Nabatova's avatar
Alla Nabatova
New member | Level 2
2 years ago

Hi Megan, 

Thanks for reaching me out. 

I've responded to your email. 

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