I want to cancel my Dropbox Sign subscription and get a refund for my payment

[SamuelWakeman]

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I could've sworn that I canceled this subscription but apparently I didn't and that's on me I guess.... When reviewing my taxes and credit expenses for the past year I came across 180 dollar charge in December. I was wondering if it was possible to get it refunded as I only made 3 or 4 signature requests during that one month. Pretty disappointed by this page Contact Dropbox support - Dropbox  and I have no idea who to contact to pursue this. Anyone got any advice for me?

[Megan]

Hi @Learymb & @Schne, I just sent you both an email, in order for us to have a closer look into this. 

Cheers!

[gkasp1]

This has also happened to me. Please contact me via email at [email removed as per Community Guidelines] Thanks.

[Megan]

Hi @gkasp1, I just sent you an email, I'll see you there!

[Schne]

The email you sent just brought me back to the same page I had been on. So this has not helped me at all. I have looked in my spam and my trash to see if a different email has been sent and I am unable to find one. Please help me with this as I no longer use dropbox, and since the pandemic, I have lost my job and can’t afford just to be throwing money around. Thank you in advance for your help. .

[PaolaA]

Hi, I have the same situation. In my case I do need the subscription, but would like to process it with a different card, as the one I used before is my private one and now I can get a refund from my company.  Please help!

Cheers,

Paola

[Elle88]

I am having the same issue. I didn't get notified about a deduction and just cost me $183. Could someone please contact me to arrange a refund?

[Megan]

Hi @Schne, I just sent you an email. If you check your email address directly, can you respond back to the chain? 

Also @Elle88 & @PaolaA, I created a ticket on my end for you too. I'll see you there! 

[yeong]

Hi, I would also like to have a refund to the annual renewal. I am not notified of the renewal and was not given an option to reject renewal. I was even processed using my expired credit card. Please help to facilitate the refund. 

Thanks. 

[Schne]

I have been trying to solve this problem for several days and only get sent around in circles. Nothing here is helpful. Obviously I have to pay for another year, but am cancelling my credit card linked to this account so you can not charge me again next year. So frustrating!  😞

[Nancy]

Hey @yeong, I’m sorry to hear this. 

Can you please open a ticket with our support team about this? You can do so via this page.

After you’ve completed the steps, you should receive a ticket number to your email address. Please pass this along to us here, and we’ll make sure your case is assigned to an agent.

@Schne, from what I can see, Megan has sent you an email in order to check this further. Please continue the troubleshooting with our agent, and they’ll further assist.