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Forum Discussion
I couldn't redeem the 100GB promotion on my new Acer laptop.
Hello Team,
I recently purchased a new Acer laptop and signed in using the drop box icon on the task bar but still i could not avail an storage space of 100 gb as it was displayed and rather got an basic account of 2 gb.
Please look into this and get be a solution.
Appreciate your help
- Jay
Dropbox Staff
Hi @rjrex, thanks for bringing this to our attention.
To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your machine?
Have you checked that your account meets the terms for the promotion?
This will help me to assist further!
Yes, I Followed the exact methods I signed up with an new account
- Nancy
Hey @rjrex! You also didn’t manually install the Dropbox app, but it came pre-installed, correct?
Was the device brand new or refurbished when you got it?
I’d like us to gather as many details as possible and investigate further.
