I want to cancel my Dropbox Sign subscription and get a refund for my payment

[SamuelWakeman]

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I could've sworn that I canceled this subscription but apparently I didn't and that's on me I guess.... When reviewing my taxes and credit expenses for the past year I came across 180 dollar charge in December. I was wondering if it was possible to get it refunded as I only made 3 or 4 signature requests during that one month. Pretty disappointed by this page Contact Dropbox support - Dropbox  and I have no idea who to contact to pursue this. Anyone got any advice for me?

[Neil1234]

I have never received an email from you!  Regards Neil 

[Megan]

Hi @Neil1234, when you try to open a new ticket on your end, using an incognito mode, are you able to open a ticket?

If not, do you get any specific errors that's preventing you from contacting us? 

[Neil1234]

I cannot get a support ticket.  Regards Neil 

[Megan]

I just re-sent you a new email, can you check if you received it now, Neil? 

[jthenry]

Hello. I was automatically billed $199 this morning for an account I no longer use and thought I had already canceled. I canceled just now after chatting with someone here on Dropbox. But found that the subscription charged for the year remains and will not be canceled until one year. I wish to cancel immediately and reverse the charges for a refund this morning. Can you please help with that? 

John

[Megan]

Hi @jthenry, thank you for posting here today! 

I just sent you an email, in order for us to have a closer look into this. Feel free to reply back to me there.

Thanks! 

[arvindshankarg]

I had taken a trial package and it got upgraded without any prior notification. I don’t plan to use Dropbox and the upgrade happened only today. If you could provide a full refund, it would be great. If not, you may take charges for 1 day and refund for the remaining days on pro data basis

[Hannah]

Sorry to hear about this, @arvindshankarg.

Have you tried reaching out to our support team, to see if there's something that can be done?

[Taner]

I got a direct debit and want to cancel but there is no support email or phone contact. Just this forum and I was forced to register to get access.

I tried the support bot which did not help. I tried the 12 digit transaction id and that does not work because the transaction id is "Usd660.00 Dropbox" and "Sign/Hellosi".

I do not know which email I used to subscribe all I have is a direct debit in my bank account. I want a refund and I want to unsubscribe. I need help finding out which email I am registered under.

[Rich]

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@Taner wrote:

I got a direct debit and want to cancel but there is no support email or phone contact.

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Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues