I want to cancel my Dropbox Sign subscription and get a refund for my payment

[SamuelWakeman]

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I could've sworn that I canceled this subscription but apparently I didn't and that's on me I guess.... When reviewing my taxes and credit expenses for the past year I came across 180 dollar charge in December. I was wondering if it was possible to get it refunded as I only made 3 or 4 signature requests during that one month. Pretty disappointed by this page Contact Dropbox support - Dropbox  and I have no idea who to contact to pursue this. Anyone got any advice for me?

[Megan]

Hey guys! 

I just sent all three of you an email, in order for us to have a closer look into this. Feel free to respond back to me, and we'll take it from there.

Thanks! 

[Allerseelen]

I'm in a similar situation: I signed up for a trial with Dropbox Sign, later went to cancel it in my main Dropbox subscription page, and did not see any such subscription there to cancel. A few weeks later, I got hit with a $180 charge that I did not want or need. Please contact me for refund and cancellation details. Thanks!

[Hannah]

Hey @Allerseelen, I just sent you an email, so our team can look into your request.

See you there!

[Neil1234]

i have sent numerous emails to cancel my account and for you to stop charging me but no one responds!

Regards Neil

[Megan]

Hi @Neil1234, I just sent you an email, I'll see you there! 

[Neil1234]

I never received an email??

Regards Neil - 

[Megan]

Hi @Neil1234, odd because I can see the email on my system. 

In this case can you contact Dropbox Support directly?

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

If you do, let me know of the number, please. Thanks! 

[Neil1234]

Hi. I have tried to check the reference on my Credit card payment but the system does not recognise it?? I have checked my account and the charge does not relate to me. I need assistance to cancel and refund this payment.  I am just going round in circles. No one has replied to my contact with Drop Box.  Regards Neil 

[Neil1234]

I have tried to check using your system but it will not recognise the payment ID number!  Please help me solve this!! Regards Neil 

[Neil1234]

The problem is I CANNOT contact support directly! No one ever responds!!!! Regards Neil