I want to cancel my Dropbox Sign subscription and get a refund for my payment

[SamuelWakeman]

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I could've sworn that I canceled this subscription but apparently I didn't and that's on me I guess.... When reviewing my taxes and credit expenses for the past year I came across 180 dollar charge in December. I was wondering if it was possible to get it refunded as I only made 3 or 4 signature requests during that one month. Pretty disappointed by this page Contact Dropbox support - Dropbox  and I have no idea who to contact to pursue this. Anyone got any advice for me?

[markjs]

OK Megan - you sent me an email but it has no information in it.  It just sends me back to the community site where I made the initial inquiry.  What is this all about?  Why can't someone just tell me if I can get my money back?  Why have a community site if there are no answers given?  Why must it be cloaked behind a separate email - and then there is no info in the email?  This should not be so difficult!! Help if possible. 

[Megan]

Hi @markjs, I can see that you have successfully responded back to me. 

Therefore you were able to see my reply. 

[hoganca]

Hi,

I am in a similar situation. Have been paying double subscriptions as somehow two emails are registered and need to cancel and refund. Previously inquired to Dropbox about this at the time when I had access to chat, and they said would refund if I went through process. Now looking into this process and can no longer access the chat or phone! Would appreciate the support to be able to go through with this and obtain due refund.

Many thanks

[scottkris]

Hello, I have a similar issue. Cancelled account in November 2021. Discovered in May 2022 we were still being charged $12/monthly. I've contacted support for a refund to at least May 2022 but all that has happened is that my account was canceled and now can't log in to get any support. Ticket #21112120

[Megan]

Hi @hoganca, I just sent you an email, in order for us to have a closer look into this! 

Also, @scottkris, I can see that you opened a couple of tickets, however they were closed due to inactivity since you didn't respond back to the agent in time. I sent you a new email, so please respond back to me, as soon as possible, and we'll take it from there.

Thank you both!

[Jo551]

I have had the same issue and have been on a run about mission. 

I cancelled my trial subscription only to find out that I have been charged $184.67.  My bank said that they can not help and I can not find anything on Drop Box to help.

Please contact me asap to help me cancel my trial and reemburse me the money that Drop Box has taken out of my bank account.

[Walter]

Hi there @Jo551, sorry to hear you're having issues with this.

Can you please clarify if you're referring to a charge for a Dropbox Sign subscription or if you're talking about a Dropbox subscription? 

If it's the latter, did you try these steps to cancel it? 

[Presh]

I have a plus subscription for $119.98 per year .

I used the free subscription option . Now , I got debited an amount that does not make sense . Would you please reply and advise further . Thanks you .

[suarezchris]

Did DB refund your money? I need to cancel one of my accounts and was looking for the answer if they refund the balance of the plan. 

[suarezchris]

Did they refund you? Looking for answers as I have to cancel one of my accounts as well in the middle of the plan.