I want a refund for my e-signature subscription

[washiewash]

So I thought I canceled an e-signature subscription I only used once, but apparently not, and was charged. All the support online to cancel does not match what seems to be available. I can't seem to find the invoice or bill on dropbox, just the charge on my bank account.  I feel like dropbox just stole my money. This experience may force me not to use dropbox anymore. 

If anyone can help, please advise. It's wild how you can't talk to a person. 

[Hannah]

I'm afraid we can only send an email to the address associated with your Community profile.

It should be the one you see here.

Do you have access to this address?

[JHova]

I am also having a problem with Dropbox Sign subscription. I was under the impression that I had signed up for the monthly subscription but was recently charged the annual fee. I am a student and there is simply no way I can afford an annual subscription. Is it possible to get a refund? Is there anyone who might be able and willing to help me? Please!

[Hannah]

Hey @JHova, how are you today?

We can definitely look into this internally. 

Can we send you an email to the address associated with your Dropbox Community profile here?

[JHova]

Not doing too well if I am being honest.

An email would be great though. Thank you.

[Walter]

Hey @JHova, sorry to jump in, but I just wanted to let you know that I've just followed up via email.

Please have a look at your inbox and we'll take it from there.