I want a refund for my e-signature subscription

[washiewash]

So I thought I canceled an e-signature subscription I only used once, but apparently not, and was charged. All the support online to cancel does not match what seems to be available. I can't seem to find the invoice or bill on dropbox, just the charge on my bank account.  I feel like dropbox just stole my money. This experience may force me not to use dropbox anymore. 

If anyone can help, please advise. It's wild how you can't talk to a person. 

[Hannah]

Hey @kgrafer, no worries, can we email you on our end, so we can look into it together?

[kgrafer]

Of course

[Hannah]

Perfect, I just sent you an email, and we'll continue there. 🙂

[lumbarbandit]

I received a charge on my bank statement. I do not really even remember signing up for anything. I tried to look up the transaction using the transaction code on my bank statement and it says it can not be found. I need to get a refund and make sure it is cancelled so this does not happen again.

[Jay]

Hi @lumbarbandit, was this for a e-signature payment or for a Dropbox subscription? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

This will help me to assist further!

[lumbarbandit]

I’m really not sure. I do not remember signing up for any of it. Bank statement says drop box st l.

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[lumbarbandit]

That will not help. Please. I am trying ti tell you all, I do not remember at any time signing up for any drop box from any of my email accounts! The only info I have is the debit if $13.31 on my bank statement with the transaction number that I have provided to you all all day long multiple times. If I knew what email it supposedly came from then I would not be needing help

[Hannah]

Hey @lumbarbandit, what my colleague suggested, is for us to send you an email to the address you have here on the Community, so we can look into and figure this out internally.

Is that okay?

[lumbarbandit]

Can u please use this other email. This one is my work email. 

Use [removed per the Dropbox Community Guidelines]