Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
So I thought I canceled an e-signature subscription I only used once, but apparently not, and was charged. All the support online to cancel does not match what seems to be available. I can't seem to find the invoice or bill on dropbox, just the charge on my bank account. I feel like dropbox just stole my money. This experience may force me not to use dropbox anymore.
If anyone can help, please advise. It's wild how you can't talk to a person.
I'm afraid we can only send an email to the address associated with your Community profile.
It should be the one you see here.
Do you have access to this address?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I am also having a problem with Dropbox Sign subscription. I was under the impression that I had signed up for the monthly subscription but was recently charged the annual fee. I am a student and there is simply no way I can afford an annual subscription. Is it possible to get a refund? Is there anyone who might be able and willing to help me? Please!
Hey @JHova, how are you today?
We can definitely look into this internally.
Can we send you an email to the address associated with your Dropbox Community profile here?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Not doing too well if I am being honest.
An email would be great though. Thank you.
Hey @JHova, sorry to jump in, but I just wanted to let you know that I've just followed up via email.
Please have a look at your inbox and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!