Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
So I thought I canceled an e-signature subscription I only used once, but apparently not, and was charged. All the support online to cancel does not match what seems to be available. I can't seem to find the invoice or bill on dropbox, just the charge on my bank account. I feel like dropbox just stole my money. This experience may force me not to use dropbox anymore.
If anyone can help, please advise. It's wild how you can't talk to a person.
Hey @kgrafer, no worries, can we email you on our end, so we can look into it together?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Of course
Perfect, I just sent you an email, and we'll continue there. 🙂
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I received a charge on my bank statement. I do not really even remember signing up for anything. I tried to look up the transaction using the transaction code on my bank statement and it says it can not be found. I need to get a refund and make sure it is cancelled so this does not happen again.
Hi @lumbarbandit, was this for a e-signature payment or for a Dropbox subscription? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey @lumbarbandit, what my colleague suggested, is for us to send you an email to the address you have here on the Community, so we can look into and figure this out internally.
Is that okay?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Can u please use this other email. This one is my work email.
Use [removed per the Dropbox Community Guidelines]
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!