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Pjabiff's avatar
Pjabiff
New member | Level 2
2 years ago

I upgraded to 2,000 GB. I cannot find it. PayPal info from May 15, 2023.

Email account: [email removed as per Community Guidelines]  Amount: $119.88 New space: 2.1 TB Transaction ID: [email removed as per Community Guidelines]  Win 11 was reinstalled after compute...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi GuillaumeH, you mentioned that you have access to the 2TB that the Plus plan provides, but the website says you're using our Basic version.

 

Could you send me a screenshot of your plan page, just so I can have a visual of what it reports there? 

GuillaumeH's avatar
GuillaumeH
Explorer | Level 3
2 years ago

Hi Megan,

 

Here it is:

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thank you for the screenshot GuillaumeH! 

     

    That is indeed weird. Can I send you an email, in order for us to have a closer look into this? 

    • GuillaumeH's avatar
      GuillaumeH
      Explorer | Level 3
      2 years ago
      Yes Megan, you can 🙂 Do you have my email address already?
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi again, GuillaumeH! I've gone ahead and messaged you to the email address that's linked to your Community profile here. 

         

        When you have some free time, please reply back to me in the same email thread.

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