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Pjabiff's avatar
Pjabiff
New member | Level 2
2 years ago

I upgraded to 2,000 GB. I cannot find it. PayPal info from May 15, 2023.

Email account: [email removed as per Community Guidelines]  Amount: $119.88 New space: 2.1 TB Transaction ID: [email removed as per Community Guidelines]  Win 11 was reinstalled after compute...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting here, GuillaumeH!

 

If you check your email address, do you see any recent emails from Dropbox regarding your plan? Please make sure to check your spam folder, too.

GuillaumeH's avatar
GuillaumeH
Explorer | Level 3
2 years ago

Hi Nancy,

 

The last email I got from Dropbox was a promotional one on April 1st. It was talking about upgrading my subscription to Dropbox Plus.

 

However, I've had that very same subscription for several years now and it was automatically renewed on May 21st through my PayPal account. I do however have access to 2 TB of storage but your website says I'm using the free version of Dropbox and, except for the storage, I cannot make use of the other perks of the Dropbox Plus subscription. That's a bit annoying to me.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi GuillaumeH, you mentioned that you have access to the 2TB that the Plus plan provides, but the website says you're using our Basic version.

     

    Could you send me a screenshot of your plan page, just so I can have a visual of what it reports there? 

    • GuillaumeH's avatar
      GuillaumeH
      Explorer | Level 3
      2 years ago

      Hi Megan,

       

      Here it is:

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thank you for the screenshot GuillaumeH! 

         

        That is indeed weird. Can I send you an email, in order for us to have a closer look into this? 

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