We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
suehayes815
2 months agoNew member | Level 2
I need to cancel my Essentials trial, but my account shows as Basic.
I keep receiving emails I am about to be charged because my Essentials trial is ending September 16th but in account settings it says I have a Basic free account!!! I am elderly on fixed income. I ca...
Nancy
2 months agoDropbox Staff
Thanks for posting about this here, suehayes815. Let’s have a look.
The emails that you keep receiving, are they sent to the email address you see here or a different one?
If it's the same email address indeed and you follow these steps, do you see an option to cancel your trial and nothing shows still?
Let me know and we'll go from there.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!