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skarl's avatar
skarl
Explorer | Level 3
3 months ago

I'm unable to use my free Dropbox account, because of "30 day free trial has ended" pop-up.

Please help me get rid of this annoying pop-up that has no exit button. I have a free basic plan of 2GB and I have only used 38.8MB of storage. Now, I cannot navigate my account because this pop-up s...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for giving that a go. Can you try one more thing with me? 

 

I'd like you to click on the “View all plans” button and let me know if you can access your Dropbox account after that (when going to your Home page).

skarl's avatar
skarl
Explorer | Level 3
3 months ago

Thanks for the quick response. I did that and it provides only paid options. I click onto the home page again and it does the same thing by popping up with the original ad. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hmm, I see. Can we log a ticket for you then and investigate this further?

    • skarl's avatar
      skarl
      Explorer | Level 3
      3 months ago

      Yes, please. I really want this to be resolved. It feels unfair. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey  @skarl - sorry to jump in here, but could you try one last thing for me before we revert this to email?

         

        I'd like you to try zooming in and out in your browser to see if there's a way to close the window shown in your screenshot.

         

        Let me know if you still notice the same! 

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