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carrolbenj's avatar
carrolbenj
Explorer | Level 3
3 months ago

I'm trying to cancel the subscription for an account I can't access.

I have a 2nd account attached to a different email that I no longer have access to since I no longer work for the company. I want to cancel the subscription tied to the account but cannot login since...
Account Access
Cancellations and refunds
Cancelling
Two Step Verification
carrolbenj's avatar
carrolbenj
Explorer | Level 3

Ticket #24210270

 

I did submit a ticket with the coppervale email first so their might be two tickets that look similar. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi again, carrolbenj! I could locate your ticket and I can see a member of our support team has already assisted with your request.

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