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carrolbenj's avatar
carrolbenj
Explorer | Level 3
3 months ago

I'm trying to cancel the subscription for an account I can't access.

I have a 2nd account attached to a different email that I no longer have access to since I no longer work for the company. I want to cancel the subscription tied to the account but cannot login since...
Account Access
Cancellations and refunds
Cancelling
Two Step Verification
Rich's avatar
Rich
Icon for Super User II rankSuper User II
carrolbenj wrote:

I'm assuming the email account I don't have access to that is tied to the account I'm trying to cancel got the ticket number. 

Swap the email addresses. Enter an email address that works at the top of the form, and further down in the Other details section list the email address associated with the account.

carrolbenj's avatar
carrolbenj
Explorer | Level 3
3 months ago

Thank you!

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