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Vmanda's avatar
Vmanda
Helpful | Level 5
7 months ago

I have removed the user, but still paid for the license, and no refund can be applied.

I will start off by saying I fully understand I made a mistake.  I didn't realize when I deleted a user that the license was not deleted as well.  Since I manage the users but do not handle the billi...
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JPoppa's avatar
JPoppa
New member | Level 2

Ticket # 23848622  

 

I really can't believe the customer service policies Dropbox has.  Now looking into it, there are thousands upon thousands of complaints and unsatisfied customers.  Just look at Trustpilot or BBB Reviews.  Change your policies or sooner or later the business will wither and die as you alienate one long term customer after another.  "No Refunds"  good luck with that.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi JPoppa, thanks for that! 

 

It seems your ticket has been escalated to our Specialized team, to check if there's anything they can do on their end. 

 

I've also passed my comments to the ticket internally. I appreciate your patience, hang tight and if you need anything else, just give us a shout! 

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