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I have removed the user, but still paid for the license, and no refund can be applied.
I will start off by saying I fully understand I made a mistake. I didn't realize when I deleted a user that the license was not deleted as well. Since I manage the users but do not handle the billi...
Megan
Dropbox Staff
Dropbox StaffHi Mandy, no problem at all!
I checked the progress, and didn't see a reply back from your end.
Would you mind replying back to the email chain, in order for the agent to escalate your case? I won't promise you anything, but we'll try to do the best that we can here.
Thank you, I thought the ticket was closed, so I didn't bother responding. I just did.
Mandy
- Megan
Awesome Vmanda!
I've also left some internal comments. If you need anything else, we'll be one post away!
Thank you for your help Megan,
I did receive a response back and due to Dropbox's strict no refund policy, there is nothing further we can do. I will be sure to flag this policy when we review our IT budget in the future.
Mandy
Same thing is happening to us now. Dropped three licenses a month after renewal and they give no refunds so keeping $1000 for absolutely nothing. This has to be the worst policy amongst any provider I've used. Customer service has no escalation, nobody else you can speak to that would reason with common sense, just "No refunds". Way to alienate a customer that has paid thousands of dollars a year for the past 10 years. Looking for a new storage solution now!
