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Vmanda's avatar
Vmanda
Helpful | Level 5
7 months ago

I have removed the user, but still paid for the license, and no refund can be applied.

I will start off by saying I fully understand I made a mistake.  I didn't realize when I deleted a user that the license was not deleted as well.  Since I manage the users but do not handle the billi...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Vmanda, thanks for posting here today! 

 

You mentioned that you've already contacted our Support team about this. That was the right way to go on about it, since they have more tools and visibility than we do over here. 

 

Would you mind sending over your ticket number reference, in order for me to locate it on our system, and take a look, please? 

 

Thanks a bunch! 

Vmanda's avatar
Vmanda
Helpful | Level 5
7 months ago

Hi Megan,

My ticket number is 23639970

Thank you for looking into this.
Mandy
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi Mandy, no problem at all!

     

    I checked the progress, and didn't see a reply back from your end. 

     

    Would you mind replying back to the email chain, in order for the agent to escalate your case? I won't promise you anything, but we'll try to do the best that we can here. 

    • Vmanda's avatar
      Vmanda
      Helpful | Level 5
      7 months ago

      Thank you, I thought the ticket was closed, so I didn't bother responding.  I just did.

      Mandy

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Awesome Vmanda!

         

        I've also left some internal comments. If you need anything else, we'll be one post away! 

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